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5 Ways to Make Sure You Are Using Identity Verification Software Correctly

In today’s world, identity verification software is essential for anyone who wants to protect themselves from fraud and identity theft. Using IDV software can help you verify the identities of customers, employees, and others who are doing business with your company. However, if you’re not careful about how you use this technology, it could lead to even more problems down the road – including losing a customer or employee who feels mistreated by your company due to their race or background.

To avoid these issues (and other complications), here are five steps that will help ensure your business gets the most out of its identity verification software:

Understand why you need identity verification software and how it works

Identity verification software is a tool that businesses use to ensure the accuracy of identity information on their customers. It can help you:

  • Avoid a lot of work by automating the process of confirming whether or not someone’s name and other information is correct.
  • Reduce fraud, as you’ll be able to catch fake accounts earlier in their lifecycle.
  • Make sure that everyone using your site has provided accurate information about themselves, which means less time spent manually reviewing accounts (and fewer headaches).

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Determine what type of verification you will use

Once you have determined the type of verification you need, it’s time to decide what kind you will use. The most common types of verification are passive verification and active verification.

Passive verification is a process used by banks, e-commerce websites, and retailers to validate the authenticity of an identity without using any personal information about that identity. Passive verification typically occurs when a user provides some form of identifying information like a name or address. This information is then checked against public records databases to ensure its authenticity. If the information matches up with what’s in those databases, then they can be confident that they’re dealing with who they think they are doing business with.

Active verification requires more work from both parties involved in establishing their identities than passive methods do because it requires them both to provide evidence (or proof) that their identities match up with each other’s claims. This can be done through various means including biometrics such as fingerprints or iris scans, facial recognition software, retinal scans, and keystroke dynamics analysis which examines how someone types on their keyboard.

Build an anti-fraud strategy and plan

Before you can begin to use identity verification software, it’s important to define the problem you’re trying to solve. What are the goals of your company? Do they align with what your customers want? How can you make these goals tangible and achievable?

Walk through this process with your team so that everyone is on the same page. Make it clear that everyone should be ambitious in their approach, but also realistic about what’s possible in a reasonable time frame. This will help avoid misaligned expectations from both sides.

Create clear policies to help you avoid issues and maintain compliance

To help you set and achieve realistic goals, it’s important to identify the problem before starting on a solution. For this step in your process to be successful, you must be clear about your motivations and expectations going into it.

Sometimes these things can seem obvious when looking back—but when taking stock right now it can be a good idea proactively consider what kind of results you’d like from this software before committing any further efforts towards achieving them. This is because those epectations are going to dictate how you proceed moving forward during the implementation phase of this software.

Keep your customers informed throughout the process

Keeping your customers informed throughout the process of identity verification is vital. The more they feel like they understand what is going on, the less likely they are to feel frustrated or become distrustful of your company.

If a customer receives a message that says that their information has been verified and they need to take action, it can be easy for them to assume that this means everything has been accomplished and everything is OK. However, sometimes there may be additional steps required before you can truly confirm their identity. If a customer doesn’t realize this until later in the process — when they think it’s all over — then they may become upset at having gone through so much work for nothing.

Conclusion

If you’re looking for a new way to verify customer identities, identity verification software can be a great option. However, it must be used correctly to achieve your goals. Make sure that you understand why you need it and how it works before deciding on any type of system or process—and remember that it takes time.

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